1. Introduction

Zoom Bangladesh is committed to transparency and accountability in managing donations, sponsorships, and payments. This Refund Policy establishes the conditions and procedures for handling refund requests.

2. Purpose

The purpose of this policy is to ensure that refund requests are handled fairly, transparently, and consistently.

3. Scope

This policy applies to donors, sponsors, beneficiaries, and individuals making payments to Zoom Bangladesh through its approved channels.

4. General Refund Policy

• All donations and sponsorship contributions are generally non-refundable.
• Refunds may be considered in cases of duplicate payments, accidental transactions, or verified payment errors.
• Refund requests shall be reviewed on a case-by-case basis.
• Approved refunds will be processed through an appropriate payment method.

5. Refund Request Procedure

Individuals requesting a refund must:

• Submit a written request to Zoom Bangladesh.
• Provide transaction details, including the date, amount, and payment reference.
• Explain the reason for the refund request.
• Provide supporting documents, where applicable.

6. Review and Approval

• All refund requests shall be reviewed by authorized personnel.
• The organization may verify payment records and supporting documents before making a decision.
• Refunds shall require approval from authorized management.
• The decision shall be communicated to the applicant.

7. Refund Processing

Approved refunds shall be processed through the original payment method, where possible. Processing time may vary depending on the payment provider and verification requirements.

8. Non-Refundable Contributions

Donations and sponsorships that have already been allocated or used for approved organizational activities are generally non-refundable, except where required by applicable law or approved by the organization.

9. Fraudulent Transactions

Any suspected fraudulent or unauthorized transaction shall be investigated. Zoom Bangladesh reserves the right to reject refund requests involving false or misleading information.

10. Financial Accountability

All approved refunds shall be properly documented and recorded in accordance with the organization’s Financial Policy. Refund transactions shall be subject to the organization’s financial approval and record-keeping procedures.

11. Policy Review and Updates

This policy shall be reviewed annually or as required. Any amendments shall be approved by the authorized management of Zoom Bangladesh.

12. Contact Information

For refund requests or inquiries, please contact:

Organization: Zoombangla Youth Foundation (Zoom Bangladesh) Address: 22, Segunbagicha, Ramna, Dhaka-1000, Bangladesh Email: zoombangla.youth@gmail.com Phone: +88 01739-801419 Website: https://zoombangladesh.org/ 

13. Approval

Approved by: Executive Council, Zoombangla Youth Foundation. Effective Date: 01 January 2026